Last year I
posted “It’s in the clearance sale cos no one wants it”
The thrust
of that post was that if it’s on the clearance rack, there is generally a good reason
for it. So be alert & check yourself each time you find yourself wanting something on that rack.
Basically, the good
stuff sells way before clearance time. That's code for classic and flattering. Clearance racks essentially have all the
problem children.
Issues
which love the a clearance rack may include:
* unflattering
colours (eg: neon? super brights?)
* extreme
cuts eg: very directional runway looks
* unflattering
shapes eg: items that look great on the fit model but not so great on a “real
body”
* inappropriate
pieces for that store’s look eg: suits in a casual store or vice versa
Today I
went to the Country Road outlet store in Sydney ’s Birkenhead Point and I decided to
do little exercise.
Rather than
dive in & look for loot (OK, I did that after the exercise), I stepped back
& observed what was in the store. I
didn’t pull anything off the hangers, I just looked & took in the looks
which were hanging there.
The point
of this is to figure out what didn’t sell well from their SS 2013/14 women’s
collection. I would then see if there was any logic to why the clearance items were left over.
It was also
good timing because the main stores are starting to fill up with winter & have now
pushed a lot of summer to the outlet.
My exercise
may produce different results in Melbourne or Perth , but overall there is no reason why
big picture, it wouldn’t produce representative outcomes for any Aussie city.
As I was
looking, this is what jumped out in spades:
1. Slim skirts
with deep ruffle hems – lots of fabrics & prints, the common denominator
was that the ruffles were at least 20 cm deep.
There was so many of these, I couldnt keep up.
What this
means: Deep skirt ruffles disrupt a look & can look out of messy or whack
(pardon the very technical fashion jargon) with a jacket or top.
I didnt think the ruffles were particularly "fattening", but when a store is carrying so much of this look as it was, there is a flattery issue with the look.
I think the flattery issue is in the length. The ruffle tends to add length & the average Aussie woman (who is on the short/petite side), may be swamped by that length.
2. Tops with giant ruffles (at shoulder line & sleeves).
What this
means: This trend is too directional & makes it impossible to wear a
jacket/cardi. It’s too fashion-y for the
typical CR customer but may have been perfect for the Gucci customer, for whom it was originally produced & which inspired CR. Interestingly, CR seems to have done a lot of these ruffles, again for AW 2014…watch this space.
3. Boxy
sweaters with no indentation at the waist
What this
means: Let’s add bulk to our waist because it’s trendy. Thankfully CR customers
don’t agree.
4. Batwing or dropped shoulder sleeves
What this
means: Let’s add bulk to our arms & torso because it’s trendy. Thankfully
CR customers don’t agree.
5. Really
bright colours – emeralds, yellows, oranges & these were in dresses in
particular
What this
means: Super brights don’t flatter most complexions. You need very deep/dark colouring to be flattered in these.
6. Neon
colours – dresses in particular
What this
means: See “really bright colours” at #5.
7. Body con
knit dresses in small sizes
These were usually simple styles but included tiers of
fabric (like a bandage dress), twisty fabric around the tummy, a cut out here
or there but essentially knit body con dresses with vertical lines.
What this
means: This one is interesting.
CR makes
its dresses long in the body & it’s particularly evident in its small
sizes. As far as I can work out, they have been doing this for ages – its not a
new thing for them.
But let’s
think about the typical size 4, 6 or 8 friends we have. None of mine are tall.
They are all short – ie: petite. So why
would they buy these dresses which would typically have a surplus 5 cm+ in
the torso? The answer is they wouldnt & that's why the small sizes (XXS, XS, S) were in clearance. Don’t forget too that knits like these cant be altered.
8. Metallic gold tones in
sweaters & wovens
What this
means: I don’t think gold (clothing)
sells as well in summer as it does in winter & I think silver sells better in summer than gold. Yes, metallics were around for SS 2013/14, but there was
nothing silver on the clearance racks – it was all gold. So CR either didnt do any silver, or if they did, it sold well. Either way, the gold was a bad move.
9. Suiting
I saw alot of clearance suiting, compared to what was in the collection – I am not suggesting that there was alot in clearance compared to the outlet as a whole. The outcome though seems to be that the suits didnt sell well.
What this
means: The CR customer does not look for suiting. That’s why they do very
little of it and that’s why most of that small potion of the collection ends up in
clearance anyway.
Back in the
late 80s/early 90s CR’s specialty was suits.
They deliberately changed their strategy about 10 years ago to go for a
more relaxed look & a more youthful customer.
10. Creams & nude was the most common colour by far.
There was considerably less of anything in monochrome navy, black, white, pastels
& mid range hues.
What this
means: Creams/nudes were huge for SS 2013/14 and CR didn’t sell anywhere near as much as it
had hoped.
Frankly the
vast majority of things in that store today were items that don’t flatter the
average Australian woman. I am not at
all surprised by what I saw in the outlet being the things that no-one wanted.
The average
Australian woman is on the short side, on the plump side & at least a
size14 (in CR sizing). Whatever the target market of Country Road , the average Australian woman
customer of Country Road certainly didn’t adore the styles of items I have listed above
for SS 2013/14.
If you want to think about it differently - try this. An average RRP at Country Road/Trenery may be $100 - $150.
At the outlet, the average price, store wide may be in the vicinity of $30-$50. If an item is that fabulous, at that kind of discount, why is it still on the clearance rack? The answer is because its not that fabulous at all. Understatement.
1. What do you
think of these items?
2. Did they appeal to you over the summer?
3. Are you
tempted to dash over the outlet store and top up your wardrobe?
On the plus
side, I noticed that the children’s area was quite compact (code for small). I
was told that they cant unpack the children’s stuff fast enough.
Disclaimer: Please dont use these photos as hard core evidence of the outlet's inventory as at today. What I am saying is dont go over there tomorrow looking for these - call the store & ask whether the identical item is there before you go on your trip. The photos are examples of what I saw in most cases, but I am not guaranting identical stock numbers in all cases.
I have the second dress in the batwing styles you posted which I paid full price for when it came out. It is one of my favourites and I get so many compliments on it. Having said that, I tried it on on a whim because it looked like nothing on the rack and was really surprised by how nice it looked on. When I paid for it, the lady at the counter said without me commenting that it was such a nice dress but needed to be tried on for people to see it!
ReplyDeleteI also have one of the straight skirts with the frill and I have yet to wear it to work. Just can't get it right with anything, and now I think you've explained why!
Val, I was really interested to read this as it certainly does not apply, in all areas, to my sales.
ReplyDeleteI am an ebay seller with 10,000+ feedback who concentrates mainly on sizes 14 and above [most commonly 14 - 16+]..
In reference to you numbered points above, I find that, for my customers, #'s 3 [boxy fit knits], 4 [batwing], 8 [metallic] and 10 [cream/neutral] are very good sellers...do you think it is a size thing or, maybe, customers buy these online because they think they like the "look" and then are disappointed when they get them and try them on?